This Privacy Policy explains how Poop Suckers Septic Service South East Idaho LLC ("we," "our," or "us") collects, uses, and protects information provided by visitors and customers through our website, booking forms, surveys, text messages, and phone calls.

By using our website or submitting information to us, you agree to the terms outlined below.

1. Information We Collect

We collect information directly from you when you visit our site, complete a survey, schedule service, communicate with us by phone or text, or make a payment. The types of data we collect include:

Personal Information: Name, address, and phone number.
Property & Service Details: Septic tank size, number of bedrooms, access notes, and desired services.
Payment Information: Payment details processed securely through our payment gateway (we do not store full credit card numbers).
Technical Information: Browser type, device type, IP address, pages visited, and other usage data.
Communication Data: Text messages, phone call records, and any information you share during scheduling or service-related communication.

We collect only what is necessary to provide accurate quotes, schedule service, and deliver our septic services effectively.

2. How We Use the Information

We do not sell or share your personal information with third parties for marketing or resale purposes. Data is only shared with trusted partners who assist in processing payments, hosting our website, or providing communication services (e.g., SMS platforms) under strict confidentiality agreements.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. SMS/Text Messaging

Text messages are sent by Poop Suckers Septic Service, the trade name of Poop Suckers Septic Service South East Idaho LLC.

If you opt in to receive text messages from Poop Suckers Septic Service South East Idaho LLC, we collect your mobile number and message history to send appointment confirmations, reminders, and job updates. These are transactional and service messages about an appointment or a job you asked us to do. This program is not used to send marketing or promotional texts.

One way to opt in is the optional SMS consent checkbox on the contact form and the booking form, which is unchecked until you check it.

You can also opt in by texting us at (208) 607-3604. The Text us buttons on this website (header, menu, footer, mobile bar, contact page, and emergency page) open that number and say that by texting us you agree to receive replies from Poop Suckers Septic Service, that message and data rates may apply, and that you may reply STOP to opt out or HELP for help. Sending that text is consent to receive our replies. It is not a condition of purchase.

Message frequency: Varies, typically 1–4 messages per service visit.
Rates: Message and data rates may apply.
Opt-out: Reply STOP at any time to opt out. Reply HELP for help, or call (208) 607-3604.
Consent: Consent to receive text messages is not a condition of purchase.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

We keep a time-stamped record of each opt-in and opt-out.

4. Phone Calls & Recordings

We may record inbound and outbound calls for quality assurance, training, and dispute resolution purposes. You will be notified if a call is being recorded. If you do not wish to be recorded, please inform our representative or contact us by phone.

5. Analytics, Session Replay, Heatmaps, Cookies, and Similar Technologies

We use third-party analytics and behavior tools, including Google Analytics and Microsoft Clarity, to understand how visitors use our website, improve site performance, troubleshoot technical issues, evaluate page effectiveness, and improve the user experience.

These tools may collect information such as:

Pages visited, landing pages, and time spent on pages
Clicks, scrolls, mouse movements, and navigation behavior
Session activity and page interaction data
Browser type, device type, operating system, screen size, and approximate geographic location
IP address and other technical identifiers, which may be processed by us or our service providers for analytics, security, fraud prevention, and website functionality

Microsoft Clarity may also provide session replay and heatmap functionality so we can better understand how visitors interact with our website. Clarity is designed to mask privacy-sensitive content in playback.

We use Google Analytics in accordance with Google's terms and disclosures. For more information about how Google collects and processes data, please visit: https://policies.google.com/technologies/partner-sites

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information about how Microsoft collects and uses data through Clarity, please visit the Microsoft Privacy Statement.

6. Photos and Testimonials

We may take photos or request testimonials to promote our services. We will never publish photos, videos, or testimonials that identify you, your family, or your property without your written or recorded consent. You may withdraw consent at any time by contacting us directly.

7. Data Security

We use SSL encryption and trusted third-party processors to secure all data. Customer information is stored in restricted systems accessible only to authorized employees or service partners who require it for legitimate business purposes. We do not store full credit card data or unencrypted customer details.

8. Data Retention

We retain service and billing records for as long as required by law (typically seven years for tax purposes). Estimate and survey data (tank size, property notes, etc.) may be stored for up to 54 months after your last service, after which it may be securely deleted or archived unless required for legal or warranty purposes.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us to have it removed.

10. "Do Not Sell or Share My Personal Information" (California Residents)

We do not sell or share personal information as defined by the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA). California residents may request access to, correction of, or deletion of their data by contacting us by phone.

11. Your Privacy Choices

You may:

Request a copy of the information we hold about you.
Request corrections or updates to your personal data.
Request deletion of non-essential information, subject to legal, tax, billing, and operational retention requirements.
Opt out of text messages at any time by replying STOP.
Manage cookie and analytics preferences through our cookie banner, where available.
Use the Google Analytics Opt-out Browser Add-on or your browser settings to limit certain tracking technologies.

To exercise your privacy rights, contact us by phone or text at (208) 607-3604.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with an updated "Effective Date."

Questions? Call or text us at (208) 607-3604.

🔒 Privacy Policy